Place a Service Request in 3 Easy Steps
Follow this quick and easy guide below on how to place a service request with Btech.
When Should I Place a Service Request?Btech’s ServiceDesk platform is the best way to ensure that all your needs will be addressed. Whether you just have a quick question or require onsite support, you can place a service request for just about anything. Unlike an email or phone call, service requests will never go unanswered or unresolved and you can check the status of your request at anytime. If you aren’t familiar with Btech’s ServiceDesk, use this simple guide to get to know the platform… |
Step 1… Log InLog in to your account at https://servicedesk.btechonline.com |
Step 2… Enter Your RequestOnce you’re logged in, click on the Requests tab. Then, click the New Incident button on the top left to create a new service request. When you’re done, click Submit Request and Btech will be notified. |
Step 3… Monitor Your RequestClick on the Request, Resolution, and History tabs to see any updates made to the request, including which technician was assigned. You may also Reply, add Notes, or Edit your request at any time and the technician will be notified of your changes. |
Or… Send an EmailAnother way to create a service request is to simply send an email to the support email address provided to your company. If you don’t know your support email address, let us know and we’ll be happy to provide it to you. The email automatically creates a new request and notifies us so there is no need to copy a technician on the email. To monitor your request, log in to the ServiceDesk platform by following the steps above. |
That’s It!Pretty easy, right? Btech’s ServiceDesk platform is a free tool that we encourage you to take advantage of. We hope that this quick step-by-step guide was helpful and if you have any questions please feel free to ask. |
